Refund policy

Last Updated: June 2026

Return & Exchange Policy

At BASTET, we are committed to providing a smooth and enjoyable shopping experience. Our Return & Exchange Policy is designed to protect both our customers and the quality of our products.

1. Inspection Before Acceptance

- You are welcome to inspect your order before accepting it from the courier.
- If you decide not to receive the order after inspection, only the shipping fees will be charged.

2. Returns

- You may request a return within 7 days from the date of delivery.
- The product must be in its original condition, unused, with its original packaging and all accessories.
- Products that have been used, damaged, or altered are not eligible for return.

3. Exchanges

- You may request an exchange within 14 days from the date of delivery.
- If you wish to exchange the product due to a different size, color, or style, the customer is responsible for the shipping fees.
- If the exchange is requested due to a manufacturing defect, BASTET will cover all shipping costs.

4. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

- Sale or clearance items.
- Products that have been used or damaged after delivery.
- Products returned without their original packaging or accessories.

5. Product Condition

- Trying on the product indoors to check the size and fit does not affect your eligibility for return or exchange, provided the product has not been worn outdoors or used.
- BASTET reserves the right to refuse any return or exchange request if the product shows signs of use, damage, misuse, or if any original packaging or accessories are missing.

6. Color Disclaimer

Product colors may appear slightly different due to lighting conditions during photography and differences in screen settings. Such minor variations are considered normal and do not constitute a product defect.

7. Refund Process

- Once the returned product is received and inspected at the BASTET warehouse, and approved according to this policy, your refund will be processed within 3 business days.
- Refunds are issued via Instapay or Mobile Wallet.

8. Contact Us

If you have any questions or would like to request a return or exchange, please contact our Customer Service team. We will be happy to assist you.