Items purchased online may be returned within 14 days of receiving the order. To be eligible for a return, the item must be unused and in its original condition.
To request a return, please contact our customer service team for return instructions. Return shipping costs are paid by the customer and are non-refundable.
If the item arrives faulty, damaged, or different from what was ordered, BASTET will cover the return shipping costs.
Once the returned item has been received and inspected, the refund will be processed through a bank transfer or mobile wallet. Original delivery fees are non-refundable unless the item is faulty, damaged, or incorrectly supplied.